Questions & Answers

The Webtool is available in three languages: Dutch, English and German. The SAQs are also available in French and Norwegian. You can switch languages ​​at any time via the flag at the top right of the page.

When creating a questionnaire, you can set a default language. The respondents will then see the questionnaire in the chosen language as standard. But they can also change the language via the flag.

When you are logged in, you can go to the My account page via My environment. With the details of your subscription there is a link Convert subscription. You can then choose a paid plan.

When your trial subscription has expired, you will receive a notification with login. You can also convert your subscription via this notification. If this does not work, please contact us via klantenservice@nen.nl.

No. When you convert your subscription to a paid subscription, you can view all information again.

SAQ Compact is a short, simple questionnaire that is suitable for all employees in an organization. This questionnaire is especially suitable for a self-evaluation to get a general picture of the safety culture in an organization or to prepare an audit. You can see it as a kind of quick scan of the organization. This SAQ does not indicate a step, but only shows where the organization stands per theme.

SAQ Extended is an extensive questionnaire that provides a detailed picture of the safety culture in an organization. This SAQ has a score calculation with a step indication. You start a SAQ Extended on a desired step. You only answer the relevant questions for those (and underlying) steps.

The webtool is suitable for any type of company within any sector. Whether you are a client or contractor, contractor, engineer or supplier, anyone can carry out the internal safety culture assessment.

The web tool is suitable for any type of company within any sector. Whether you are a client or contractor, contractor, engineer or supplier, anyone can carry out the internal safety culture assessment.

The calculation tool is available when creating a new questionnaire. The calculation tool is mandatory for both the SAQ Extended and the SAQ Compact.

*Note: use the method below only if respondents do not have an email address!

The Safety Culture Ladder Web Tool uses a survey method whereby an email address is required to be able to send the questionnaire to the respondent(s).
It is possible to send the questionnaire to respondents who do not have an email address. This requires a number of steps:

The Respondent:

• The respondents must have (get) access to the internet (via a computer or mobile device (tablet/smartphone)).

The company administrator:

• Step 1 - Create the respondent(s) in the usual way.
• Step 2 - Enter a 'fake' email address in the format first name+last name@companyname.nl
• Step 3 - Sending the invitation(s) and the reminder(s) is not possible due to the 'fake' email address. Use the copy button of the relevant respondent to copy the personal link.
• Step 4 - Share the personal link and paste it into a browser.
• Step 5 - The respondent can complete the questionnaire in the usual way.

Unfortunately, we cannot prevent the invitations from ending up in your spam box. The invitations are sent from a 'no-reply@safetycultureladder.nl' email and will most likely be rejected by your spam filter. Your IT department/organization can ensure that this email address is accepted.

NEN works with IT suppliers to develop web tools. The development party that co-developed the Webtool SCL has a currently valid ISO/IEC 27001:2013 certification whose scope extends to the development and management of websites and web applications such as the Webtool Safety Culture Ladder.

Pursuant to a processor agreement pursuant to Article 28(3) General Data Protection Regulation (GDPR) and Article 32 AVG, the development party is obliged to take appropriate technical and organisational measures to ensure a risk-appropriate security level.

Should you require accurate details, please contact klantenservice@nen.nl

How do I add a location?

Locations can be created via respondents. When you add a respondent, you can choose an existing location or create a new one right away. This can also be done directly from the import module for respondents. Note do always spell the location the same. Manchester Northern Quarter and ManchesterNQ are two different locations.

The "Tags" field allows you to add even more details to your respondents in order to filter the results. For example, some companies want to know at what instructional level the differences arise. (People in electrical engineering talk about VOP, VP, etc.) Or add tags based on type of project, or other type of work that you can't put in the standard filters. Anything that can help you understand and improve culture in a targeted way, at a more detailed level, while maintaining anonymity.

Adding respondents manually

If you add a respondent manually, it is not possible to fill in the personal details. The respondent can add or edit the personal data himself.

Adding respondents via import

If you add a respondent via import, you can fill in the personal details immediately.

Edit respondents via import

If you add a respondent via the import, you can add personal data.
 

Also read: How do I add or edit many respondents? (Import)

How do I add (or add to) many respondents?

For this, use the import module for My respondents next to the respondent button, you can export the default excel and supplement it with your own employees. Remove the example employees from the excel.

What happens if I import employees that already exist?
Fields that were previously empty will be completed. So if the respondent was only added with an email address and the import also contains first and last name, this will be completed. However, nothing is overwritten.